Pendrake Group takes pride in the quality of its content and products. Our goal is 100% customer satisfaction. However, if you are not completely satisfied with your purchase you can request a full refund or cancellation of an order by providing written notice by email to info@thependrakegroup.com within 14 days of date of purchase. Returns must be made within 30 days of date of purchase. Items must be in resalable condition. You will be refunded the amount paid less shipping charges.